# savoryspice

> Public Help Center articles for savoryspice.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [I'm having trouble placing an order.](https://savoryspice.gorgias.help/en-US/im-having-trouble-placing-an-order-1983440.md): Start by double-checking that all required fields at checkout are filled in and that your payment method is accepted. If the page isn’t loading properly, try refreshing your browser or switching to a different one. If you’re still having trouble, ema
- [Why won’t my credit card go through?](https://savoryspice.gorgias.help/en-US/why-won%E2%80%99t-my-credit-card-go-through-1964128.md): If your card isn’t being accepted, it’s often due to an incorrect CVC code or a billing address mismatch with what your bank has on file. Double-check both fields. You can also uncheck the “Use shipping address as billing address” box to manually ent
- [How do I use a discount code?](https://savoryspice.gorgias.help/en-US/how-do-i-use-a-discount-code-1757420.md): At checkout, enter your code in the Discount code or gift card field and click Apply to update your total before placing your order. Only one product or order discount can be used per order. This includes Loyalty Club rewards and birthday codes, thou
- [I'm having trouble with a discount.](https://savoryspice.gorgias.help/en-US/im-having-trouble-with-a-discount-1954863.md): Start by checking that your order meets all requirements for the promotion. Some discounts require a minimum purchase, specific eligible items, or a qualifying product in your cart before the discount applies. Only one product or order discount can b
- [Can I use more than one discount code on an order?](https://savoryspice.gorgias.help/en-US/can-i-use-more-than-one-discount-code-on-an-order-1943745.md): Only one product or order discount can be used per order. This includes Loyalty Club rewards and birthday codes. However, you can still combine one of these with certain shipping discounts, such as VIP Loyalty perks or free shipping codes.
- [How do I use a gift card?](https://savoryspice.gorgias.help/en-US/how-do-i-use-a-gift-card-2905638.md): At checkout, enter your gift card code in the Discount code or gift card field and click Apply to update your total before placing your order. If your gift card balance doesn’t cover the full total, you can pay the remaining amount with another accep
- [How do I check my gift card balance?](https://savoryspice.gorgias.help/en-US/how-do-i-check-my-gift-card-balance-2906418.md): You can check your gift card balance anytime by visiting our Gift Card Balance page. Enter your gift card code in the field provided, and your available balance will display automatically.
- [Can I edit my order?](https://savoryspice.gorgias.help/en-US/can-i-edit-my-order-1757409.md): Once your order has been placed, we’re usually not able to make changes directly. However, depending on its status, we may still be able to help. If your order hasn’t shipped yet, contact us right away at support@savoryspiceshop.com. We can often upd
- [Can I cancel my order?](https://savoryspice.gorgias.help/en-US/can-i-cancel-my-order-1757407.md): We’re happy to cancel your order if it hasn’t shipped yet. Just email us at support@savoryspiceshop.com as soon as possible. If your order is still processing, we’ll confirm the cancellation and void the payment. If your order has already shipped but
- [How much does shipping cost?](https://savoryspice.gorgias.help/en-US/how-much-does-shipping-cost-1757417.md): Standard Shipping within the U.S. is a flat rate of $8. If you select a different method, such as FedEx Home Delivery, Two-Day, or Overnight, the cost will vary based on carrier rates and your delivery location. Standard Shipping is free on orders of
- [Do you offer free shipping?](https://savoryspice.gorgias.help/en-US/do-you-offer-free-shipping-1757423.md): Yes. We offer free Standard Shipping within the U.S. in the following cases:. All customers: free on orders of $45 or more after discounts or rewards. Black Truffle Tier members: free on orders of $39 or more. Saffron Tier members: free on every orde
- [Why isn't free shipping applying to my order?](https://savoryspice.gorgias.help/en-US/why-isnt-free-shipping-applying-to-my-order-1954842.md): Check that your order meets the free shipping threshold after any discounts or rewards are applied:. Most customers qualify at $45 or more. Black Truffle Tier members qualify at $39 or more. Saffron Tier members receive free Standard Shipping on all
- [Do you offer expedited shipping?](https://savoryspice.gorgias.help/en-US/do-you-offer-expedited-shipping-1757414.md): Yes. We offer Two-Day and Overnight shipping options at checkout. To qualify for same-day shipping, expedited orders must be placed before 12 p.m. Mountain Time, Monday through Thursday. Orders placed after that time or on weekends will ship the next
- [How long does delivery take?](https://savoryspice.gorgias.help/en-US/how-long-does-delivery-take-1757419.md): For Standard Shipping, orders typically arrive within 5 to 10 business days. Most orders ship within 48 to 72 business hours, Monday through Friday, from our facility in Denver. If you select Two-Day or Overnight shipping at checkout, delivery will b
- [How do I track my order or see if it has shipped?](https://savoryspice.gorgias.help/en-US/how-do-i-track-my-order-or-see-if-it-has-shipped-1757421.md): Once your order ships, you’ll receive an email with your tracking number and carrier information. We ship via USPS and FedEx, and the tracking link in your email will let you follow your package’s journey to your door. You can also track your order u
- [Do you ship internationally?](https://savoryspice.gorgias.help/en-US/do-you-ship-internationally-1757410.md): We’re sorry, but we don’t offer international shipping at this time. However, we do ship to U.S. territories and APO/FPO/DPO addresses.
- [What should I do if my order arrives damaged?](https://savoryspice.gorgias.help/en-US/what-should-i-do-if-my-order-arrives-damaged-1757408.md): If your order arrives damaged, please reach out to us within 7 days of delivery at support@savoryspiceshop.com with:. Your order number, and. A photo of the damaged items and packaging. Our team will review the issue and arrange a replacement or refu
- [What should I do if my order is missing an item or includes the wrong product?](https://savoryspice.gorgias.help/en-US/what-should-i-do-if-my-order-is-missing-an-item-or-includes-the-wrong-product-1757416.md): If something is missing or incorrect, please contact support@savoryspiceshop.com with your order number and details about the item(s).We’ll verify your order and make it right — whether that means sending the correct item or issuing a refund.
- [What should I do if my order is lost in transit?](https://savoryspice.gorgias.help/en-US/what-should-i-do-if-my-order-is-lost-in-transit-1757418.md): If tracking shows no updates for several days, or if your package appears to be stuck in transit, contact support@savoryspiceshop.com.We’ll open a claim with the carrier and keep you updated throughout the process. If the carrier confirms the package
- [My order was marked as delivered, but I didn’t receive it.](https://savoryspice.gorgias.help/en-US/my-order-was-marked-as-delivered-but-i-didn%E2%80%99t-receive-it-1757411.md): Sometimes carriers mark packages as delivered a little early. First, we recommend checking:. Around your property, porch, or mailbox area. With neighbors or your building office. The carrier’s tracking page for any delivery notes. If you still can’t
- [What if I entered the wrong shipping address?](https://savoryspice.gorgias.help/en-US/what-if-i-entered-the-wrong-shipping-address-2904754.md): If your order hasn’t shipped yet, contact us right away at support@savoryspiceshop.com so we can try to update the address before it leaves our facility. If your order has already shipped, we can contact the carrier to request a reroute; however, cha
- [How do Loyalty Club points and rewards work?](https://savoryspice.gorgias.help/en-US/how-do-loyalty-club-points-and-rewards-work-2094807.md): You’ll earn 1 point for every $1 spent on qualifying purchases, based on the pre-tax, post-discount total.VIP Tier members can earn up to 2 points per dollar depending on their tier status. Points are added 24 hours after your order ships or is marke
- [Which purchases earn Loyalty Club points?](https://savoryspice.gorgias.help/en-US/which-purchases-earn-loyalty-club-points-2098019.md): Most Savory Spice products qualify for points. However, points are not earned on:. Shipping. Gift cards (purchases or redemptions). Artisan offerings. Classes or special events. Taxes or other fees. Points for qualifying purchases appear automaticall
- [When will my Loyalty points appear in my account?](https://savoryspice.gorgias.help/en-US/when-will-my-loyalty-points-appear-in-my-account-2086824.md): Points are added within 24 hours after your order ships or is marked fulfilled (for store pickup).You can view your current balance and reward history anytime under Rewards History on the Loyalty Club page.
- [Do Loyalty Club points and rewards expire?](https://savoryspice.gorgias.help/en-US/do-loyalty-club-points-and-rewards-expire-1973163.md): Yes. Points expire 1 year after they are earned, on a rolling basis. Rewards expire 30 days after they are issued. You’ll receive an email notification once you’ve earned enough points to redeem for a reward.To check expiration dates or your full his
- [How do I use my Loyalty Club points?](https://savoryspice.gorgias.help/en-US/how-do-i-use-my-loyalty-club-points-1759687.md): To redeem points at checkout:. Select “$10 off for 100 points” from the Loyalty Club Rewards drop-down. Click Apply, and your total will update automatically. You can also redeem points for select free products by logging into your account and visiti
- [How do Loyalty Club VIP tiers work?](https://savoryspice.gorgias.help/en-US/how-do-loyalty-club-vip-tiers-work-2095172.md): Your VIP Tier is based on how much you spend each calendar year. As you move up, you’ll unlock additional perks like bonus points, early access, and free shipping. Cinnamon Tier – All members. 1x points on purchases. 10-point welcome reward. Free bir
- [What is the Loyalty Club birthday gift?](https://savoryspice.gorgias.help/en-US/what-is-the-loyalty-club-birthday-gift-2095174.md): Loyalty Club members receive a free ½-cup bag from a curated list of birthday spices. At the start of your birthday month, you’ll receive an email with a code to redeem your free spice.You can redeem it online or in-store — standard shipping rates ap
- [Where can I find my loyalty rewards or birthday code?](https://savoryspice.gorgias.help/en-US/where-can-i-find-my-loyalty-rewards-or-birthday-code-2086816.md): All active rewards, including birthday codes, appear under Rewards History on the Loyalty Club page. If you’ve redeemed points but didn’t copy your code, it will be saved there for you to access anytime.
- [Can I use a Loyalty reward with another discount or promo code?](https://savoryspice.gorgias.help/en-US/can-i-use-a-loyalty-reward-with-another-discount-or-promo-code-2904712.md): Rewards function like discount codes, so only one can be used per order.They can’t be combined with other discounts, but they may be used alongside free shipping promotions when available.
- [I need to reset my password.](https://savoryspice.gorgias.help/en-US/i-need-to-reset-my-password-1757413.md): If you’ve forgotten your password or can’t log in, you can reset it anytime. Go to our Reset Password page and enter the email address associated with your Savory Spice account. You’ll receive an email with a link to create a new password. If you don
- [I have an existing account but I'm not receiving the password reset email.](https://savoryspice.gorgias.help/en-US/i-have-an-existing-account-but-im-not-receiving-the-password-reset-email-2903818.md): If you’ve tried resetting your password but haven’t received the reset email, your account may not be fully activated. This can happen if it’s been a while since your last online order or if you’ve never checked out on our website before. To activate
- [I have a store account but have never shopped online.](https://savoryspice.gorgias.help/en-US/i-have-a-store-account-but-have-never-shopped-online-2903823.md): If you’ve shopped at a Savory Spice store and are part of our Loyalty Club, you already have an account tied to your email address. To access it online, you’ll just need to activate your account. Here’s how to get started:. Go to our Create Account p
- [How do I update my email or shipping address?](https://savoryspice.gorgias.help/en-US/how-do-i-update-my-email-or-shipping-address-1964132.md): To update your email address and keep all your Loyalty Club points, email our customer service team with:. • Your current account email• The new email you'd like to use. We'll update it for you and make sure your points and rewards stay intact. To up
- [Can I change my email or merge two accounts without losing Loyalty Club points?](https://savoryspice.gorgias.help/en-US/can-i-change-my-email-or-merge-two-accounts-without-losing-loyalty-club-points-1943794.md): Yes! If you need to update your email address or if you have multiple accounts you’d like to merge, just email our customer service team at support@savoryspiceshop.com with:. The current email address(es) on file. The new email address you’d like to
- [How can I view my past orders?](https://savoryspice.gorgias.help/en-US/how-can-i-view-my-past-orders-2098212.md): To view your past online orders, log in and visit your Account page. Your order history will appear there automatically. Please note: this only includes orders placed through our website. If you have questions about your in-store purchase history, fe
- [Where can I find the addresses and contact information for your stores?](https://savoryspice.gorgias.help/en-US/where-can-i-find-the-addresses-and-contact-information-for-your-stores-2095518.md): You can view all current Savory Spice store locations, including addresses, phone numbers, and store hours, on our Store Directory page. Each store’s contact information is listed individually, so you can reach out to your local shop directly with an
- [Can I pick up my order instead of having it shipped?](https://savoryspice.gorgias.help/en-US/can-i-pick-up-my-order-instead-of-having-it-shipped-2096287.md): Yes. During checkout, you can choose Store Pickup as your delivery method if a participating store is selected. Once your order is ready, you’ll receive an email from the store’s address letting you know it’s available for pickup. Most orders are rea
- [What if I select the wrong pickup location?](https://savoryspice.gorgias.help/en-US/what-if-i-select-the-wrong-pickup-location-2096303.md): If you selected the wrong store for pickup at checkout, please contact us as soon as possible.As long as your order hasn’t been fulfilled, we can usually reassign it to the correct location. If the order has already been prepared by the original stor
- [How can I tell if a product or size is available?](https://savoryspice.gorgias.help/en-US/how-can-i-tell-if-a-product-or-size-is-available-1964091.md): Use the search bar at the top of our website to see if the item you’re looking for is something we carry. If nothing comes up, it may be a product we don’t offer or one that has been discontinued. On each product page, you’ll see all currently availa
- [What sizes are available for Savory Spice products?](https://savoryspice.gorgias.help/en-US/what-sizes-are-available-for-savory-spice-products-2902005.md): Most of our products come in three convenient sizes:. Jar – Our standard size, perfect for everyday use. Refill Bag – Refills the jar approximately once. Large Bag – Fills the jar approximately twice. Net weights vary by product and are listed on eac
- [Can I suggest a new product or spice blend?](https://savoryspice.gorgias.help/en-US/can-i-suggest-a-new-product-or-spice-blend-1943805.md): Yes! We love hearing ideas from our customers. If there’s a spice blend, ingredient, or product you’d like to see us carry, feel free to share it with us. We’re always open to suggestions and will pass your feedback along to our product team for cons
- [How long to spices last?](https://savoryspice.gorgias.help/en-US/how-long-to-spices-last-2901529.md): Whole spices typically stay fresh for 2–3 years, while ground spices and seasoning blends are best within 1–2 years.After that time, they’re still safe to use, but the flavor and aroma may fade. For the best flavor, refresh your pantry every 12–18 mo
- [How should I store my spices?](https://savoryspice.gorgias.help/en-US/how-should-i-store-my-spices-2901545.md): To keep your spices fresh:. Store them in a cool, dark place away from heat, light, and moisture. Keep jars tightly sealed after each use. Avoid storing spices above the stove or near the dishwasher, where steam can cause clumping or fading.
- [How can I tell if my spices are still fresh?](https://savoryspice.gorgias.help/en-US/how-can-i-tell-if-my-spices-are-still-fresh-2901555.md): If your spices have little aroma or the color has faded, it may be time to replace them.To test, rub or crush a small amount in your palm — if the scent is weak, the spice has likely lost its potency.
- [What is the risk of allergen cross-contact with your products?](https://savoryspice.gorgias.help/en-US/what-is-the-risk-of-allergen-cross-contact-with-your-products-1943816.md): While many of our products are made without common allergens, they are packed in facilities that also handle ingredients like dairy, soy, wheat, and nuts. We follow strict cleaning and sanitation protocols, but because we do not operate in a certifie
- [What is Prop 65?](https://savoryspice.gorgias.help/en-US/what-is-prop-65-1869888.md): What is Prop 65?Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires businesses to provide warnings about potential exposure to certain chemicals known to the state to cause
- [Wholesale Inquiries](https://savoryspice.gorgias.help/en-US/wholesale-inquiries-2901245.md): Our wholesale program is for food-related businesses such as restaurants, caterers, and other food service operations that use Savory Spice products in their own prepared foods. To learn more or apply for a wholesale account, contact foodservices@sav
- [Corporate & Event Gifting Inquiries](https://savoryspice.gorgias.help/en-US/corporate-and-event-gifting-inquiries-2901515.md): Looking to share Savory Spice with your team, clients, or event guests? We’re happy to help with corporate gifting and bulk event orders. For customized gift sets or large-quantity orders, please contact support@savoryspiceshop.com with the following
- [Donation Requests](https://savoryspice.gorgias.help/en-US/donation-requests-1943801.md): We’re always interested in supporting community events and fundraisers whenever possible. To request a product donation for a fundraiser or charity event, please reach out directly to the Savory Spice store nearest you to discuss your opportunity fur