FAQs

Start by double-checking that all required fields at checkout are filled in and that your payment method is accepted. If the page isn’t loading properly, try refreshing your browser or switching to a different one.

If you’re still having trouble, email [email protected] with the following:

• A list or screenshot of what’s in your shopping cart

• Your shipping address

We’ll create the order for you and send an invoice link so you can complete checkout with just a click. If you’d like any promo codes or Loyalty Club rewards applied, let us know in your message.

If your card isn’t being accepted, it’s often due to an incorrect CVC code or a billing address mismatch with what your bank has on file.

Double-check both fields. You can also uncheck the “Use shipping address as billing address” box to manually enter your billing address. Make sure it matches your credit card account exactly, then try again.

If the issue continues, try using a different card or payment method, such as Shop Pay, PayPal, or Apple Pay, and contact your bank to confirm there are no holds or restrictions on the card.

At checkout, enter your code in the Discount code or gift card field and click Apply to update your total before placing your order.

Only one product or order discount can be used per order. This includes Loyalty Club rewards and birthday codes, though these can be combined with certain shipping discounts, such as VIP perks or free shipping codes.

If your code isn’t working, double-check that it’s still valid and that your order meets any required conditions, such as minimum purchase amounts or eligible items.

Start by checking that your order meets all requirements for the promotion. Some discounts require a minimum purchase, specific eligible items, or a qualifying product in your cart before the discount applies.

Only one product or order discount can be used per order. However, discounts can be combined with certain shipping offers, such as VIP perks or free shipping codes.

If you’re using a discount code, make sure it’s entered correctly with no typos or extra spaces.

Some promotions are one-time use, automatically applied, or may have expired. Review the promotion details to confirm eligibility.

Only one product or order discount can be used per order. This includes Loyalty Club rewards and birthday codes.

However, you can still combine one of these with certain shipping discounts, such as VIP Loyalty perks or free shipping codes.

At checkout, enter your gift card code in the Discount code or gift card field and click Apply to update your total before placing your order.

• If your gift card balance doesn’t cover the full total, you can pay the remaining amount with another accepted payment method.

• Gift cards can be used online or in-store and do not expire.

• Only one product or order discount (such as a Loyalty Club reward or promo code) can be applied per order, but you can still use a gift card along with those.

You can check your gift card balance anytime by visiting our Gift Card Balance page. Enter your gift card code in the field provided, and your available balance will display automatically.

Once your order has been placed, we’re usually not able to make changes directly. However, depending on its status, we may still be able to help.

If your order hasn’t shipped yet, contact us right away at [email protected]. We can often update your shipping address, items, or delivery method before fulfillment.

If your order has already shipped, changes can’t be made. You may be able to request a reroute directly with the carrier, though this isn’t guaranteed.

We’re happy to cancel your order if it hasn’t shipped yet. Just email us at [email protected] as soon as possible.

If your order is still processing, we’ll confirm the cancellation and void the payment.

If your order has already shipped but you no longer want it, you can refuse the unopened package upon delivery or write “Refused” on it and drop it off with the carrier. Once it’s returned to us, we’ll process a refund.

For food safety reasons, we’re unable to accept returns of non-defective food items once the shipping box has been opened.

Standard Shipping within the U.S. is a flat rate of $8.

If you select a different method, such as FedEx Home Delivery, Two-Day, or Overnight, the cost will vary based on carrier rates and your delivery location.

Standard Shipping is free on orders of $45 or more after any discounts or rewards have been applied.

Some VIP Loyalty Club tiers qualify for free Standard Shipping on every order or at a lower threshold. Free shipping may also be available during special promotions.

Yes. We offer free Standard Shipping within the U.S. in the following cases:

• All customers: free on orders of $45 or more after discounts or rewards

• Black Truffle Tier members: free on orders of $39 or more

• Saffron Tier members: free on every order, regardless of total

• Promotional codes for free shipping may also be offered during sales or special events

Free shipping applies only to the Standard Shipping method. Expedited options, such as Two-Day or Overnight, are not eligible.

Check that your order meets the free shipping threshold after any discounts or rewards are applied:

• Most customers qualify at $45 or more

• Black Truffle Tier members qualify at $39 or more

• Saffron Tier members receive free Standard Shipping on all orders

Make sure Standard Shipping is selected at checkout. Free shipping does not apply to FedEx Home Delivery or expedited options like Two-Day or Overnight.

If you’re using a free shipping code, double-check that it’s entered correctly.

Note: When free shipping is applied, you may see both a shipping charge and a shipping discount in your cart. These cancel each other out for a $0 total.

Yes. We offer Two-Day and Overnight shipping options at checkout.

To qualify for same-day shipping, expedited orders must be placed before 12 p.m. Mountain Time, Monday through Thursday. Orders placed after that time or on weekends will ship the next business day.

The carrier determines the actual delivery date. For example, an Overnight order placed on a Friday will arrive on Monday, not Saturday.

If your order is time-sensitive, we recommend selecting an expedited shipping method at checkout. Please note that carrier delays may occur during holidays or peak shipping periods, which are outside of our control.

For Standard Shipping, orders typically arrive within 5 to 10 business days. Most orders ship within 48 to 72 business hours, Monday through Friday, from our facility in Denver.

If you select Two-Day or Overnight shipping at checkout, delivery will be faster. Expedited orders must be placed before 12 p.m. Mountain Time, Monday through Friday, to ship the same day. Orders placed after that time or on weekends will ship the next business day.

You’ll receive a tracking number by email as soon as your order ships so you can follow its progress.

We’re sorry, but we don’t offer international shipping at this time.

However, we do ship to U.S. territories and APO/FPO/DPO addresses.

If your order arrives damaged, please reach out to us within 7 days of delivery at [email protected] with:

• Your order number, and

• A photo of the damaged items and packaging

Our team will review the issue and arrange a replacement or refund as quickly as possible.

If tracking shows no updates for several days, or if your package appears to be stuck in transit, contact [email protected].
We’ll open a claim with the carrier and keep you updated throughout the process. If the carrier confirms the package can’t be located, we’ll work with you on a replacement or refund.

Sometimes carriers mark packages as delivered a little early. First, we recommend checking:

• Around your property, porch, or mailbox area

• With neighbors or your building office

• The carrier’s tracking page for any delivery notes

If you still can’t locate your package, reach out to the carrier directly to open a missing mail claim.

If your order hasn’t shipped yet, contact us right away at [email protected] so we can try to update the address before it leaves our facility.

If your order has already shipped, we can contact the carrier to request a reroute; however, changes aren’t always guaranteed once a package is in transit.

If the package has already been delivered to the address you entered at checkout, you’ll need to reach out to the carrier directly for next steps. Because the order was delivered correctly to the address provided, we’re not able to file a claim or request a replacement on our end.

You’ll earn 1 point for every $1 spent on qualifying purchases, based on the pre-tax, post-discount total.
VIP Tier members can earn up to 2 points per dollar depending on their tier status.

• Points are added 24 hours after your order ships or is marked fulfilled (for pickup orders).

• Points expire 1 year after they’re earned, on a rolling basis.

• Every 100 points = $10 reward (or a free product reward, depending on availability).

• Rewards expire 30 days after they’re issued.

You can view your current balance, available rewards, and tier level anytime by logging into your account and visiting the Loyalty Club page.

Most Savory Spice products qualify for points. However, points are not earned on:

• Shipping

• Gift cards (purchases or redemptions)

• Artisan offerings

• Classes or special events

• Taxes or other fees

Points for qualifying purchases appear automatically in your account 24 hours after your order ships or is marked fulfilled.

Points are added within 24 hours after your order ships or is marked fulfilled (for store pickup).
You can view your current balance and reward history anytime under Rewards History on the Loyalty Club page.

Yes.

• Points expire 1 year after they are earned, on a rolling basis.

• Rewards expire 30 days after they are issued.

You’ll receive an email notification once you’ve earned enough points to redeem for a reward.
To check expiration dates or your full history, log in and visit Rewards History on the Loyalty Club page.

To redeem points at checkout:

1. Select “$10 off for 100 points” from the Loyalty Club Rewards drop-down.

2. Click Apply, and your total will update automatically.

You can also redeem points for select free products by logging into your account and visiting the Loyalty Club page.

Important:

• Only one reward can be used per order.

• Rewards can’t be combined with other product or order discounts.

• If your order total is less than the reward amount, any remaining value is forfeited.

• Rewards can’t be applied after an order is placed or used toward shipping, gift cards, or non-qualifying items.

Your VIP Tier is based on how much you spend each calendar year. As you move up, you’ll unlock additional perks like bonus points, early access, and free shipping.

Cinnamon Tier – All members

• 1x points on purchases

• 10-point welcome reward

• Free birthday gift

Cardamom Tier – Spend $100/year

• 1x points on purchases

• 50-point welcome reward

• 10% off during seasonal savings events

• Early access to select products and sales

• Free birthday gift

Black Truffle Tier – Spend $200/year

• 1.5x points on purchases

• 100-point welcome reward

• Free standard shipping on orders $39+

• 15% off during seasonal savings events

• Invitations to exclusive store events

• Extra 5% savings on select promotions

• Early access to new products and sales

• Free birthday gift

Saffron Tier – Spend $400/year

• 2x points on purchases

• 200-point welcome reward

• Free standard shipping on all orders

• 20% off during seasonal savings events

• Invitations to exclusive store events

• Extra 5% savings on select promotions

• Early access to new products and sales

• Free birthday gift

Your VIP Tier resets each January and is determined by your total qualifying spend from the previous calendar year.

Loyalty Club members receive a free ½-cup bag from a curated list of birthday spices.

At the start of your birthday month, you’ll receive an email with a code to redeem your free spice.
You can redeem it online or in-store — standard shipping rates apply to online orders unless your order qualifies for free shipping.

If you missed or misplaced your code, visit the Loyalty Club page → Rewards History to find it anytime.

All active rewards, including birthday codes, appear under Rewards History on the Loyalty Club page.

If you’ve redeemed points but didn’t copy your code, it will be saved there for you to access anytime.

Rewards function like discount codes, so only one can be used per order.
They can’t be combined with other discounts, but they may be used alongside free shipping promotions when available.

If you’ve forgotten your password or can’t log in, you can reset it anytime.

Go to our Reset Password page and enter the email address associated with your Savory Spice account. You’ll receive an email with a link to create a new password.

If you don’t see the email within a few minutes, check your spam or promotions folder—it’s sometimes filtered there.

Once you reset your password, you can log in again and view your account details, order history, and Loyalty Club points.

If you’ve tried resetting your password but haven’t received the reset email, your account may not be fully activated.

This can happen if it’s been a while since your last online order or if you’ve never checked out on our website before.

To activate your account:

1. Go to our Create Account page.

2. Use the same email address you’ve used for past orders or Loyalty Club purchases.

3. Follow the prompts to set a password.

This will link your online account to your Loyalty Club points, which are tracked by your email address.

If you’ve shopped at a Savory Spice store and are part of our Loyalty Club, you already have an account tied to your email address. To access it online, you’ll just need to activate your account.

Here’s how to get started:

1. Go to our Create Account page.

2. Enter the same email address you used for your in-store purchases or Loyalty Club account.

3. Follow the prompts to set a password and complete activation.

Once your account is activated, you can:

• View your Loyalty Club points and rewards

• Shop online using your existing email

• See your order history and manage account details

To update your email address and keep all your Loyalty Club points, email our customer service team with:

• Your current account email
• The new email you'd like to use

We'll update it for you and make sure your points and rewards stay intact.

To update or delete a shipping address, log into your account and visit the Address Book. You can edit or remove saved addresses there anytime.

To view your past online orders, log in and visit your Account page. Your order history will appear there automatically.

Please note: this only includes orders placed through our website. If you have questions about your in-store purchase history, feel free to reach out to customer service and we’ll be happy to help.

You can view all current Savory Spice store locations, including addresses, phone numbers, and store hours, on our Store Directory page.

Each store’s contact information is listed individually, so you can reach out to your local shop directly with any questions or to place a pickup order.

Yes. During checkout, you can choose Store Pickup as your delivery method if a participating store is selected.

Once your order is ready, you’ll receive an email from the store’s address letting you know it’s available for pickup. Most orders are ready within 24 to 48 hours, depending on store hours and product availability.

For updates or questions about your pickup order, contact the store directly. You can find store details on our Store Directory page.

If you selected the wrong store for pickup at checkout, please contact us as soon as possible.
As long as your order hasn’t been fulfilled, we can usually reassign it to the correct location.

If the order has already been prepared by the original store, we’ll help coordinate the best next steps.

Use the search bar at the top of our website to see if the item you’re looking for is something we carry. If nothing comes up, it may be a product we don’t offer or one that has been discontinued.

On each product page, you’ll see all currently available sizes. If a size, such as a spice bag, isn’t an option to select, it means that size isn’t currently offered.

Most of our products come in three convenient sizes:

• Jar – Our standard size, perfect for everyday use.

• Refill Bag – Refills the jar approximately once.

• Large Bag – Fills the jar approximately twice.

Finding Net Weights

Net weights vary by product and are listed on each product page under the Description tab.
You may need to click “Read More” to expand and view the full details.

Large Bag Discounts

We offer savings when you stock up on your favorites:

• 10% off when you buy 2 large bags

• 15% off when you buy 3 or more large bags

Choosing the size that best fits your cooking style helps keep your spices fresher for longer and saves you money, too.

Yes! We love hearing ideas from our customers. If there’s a spice blend, ingredient, or product you’d like to see us carry, feel free to share it with us.

We’re always open to suggestions and will pass your feedback along to our product team for consideration.

Whole spices typically stay fresh for 2–3 years, while ground spices and seasoning blends are best within 1–2 years.
After that time, they’re still safe to use, but the flavor and aroma may fade.

For the best flavor, refresh your pantry every 12–18 months.

To keep your spices fresh:

• Store them in a cool, dark place away from heat, light, and moisture.

• Keep jars tightly sealed after each use.

• Avoid storing spices above the stove or near the dishwasher, where steam can cause clumping or fading.

If your spices have little aroma or the color has faded, it may be time to replace them.
To test, rub or crush a small amount in your palm — if the scent is weak, the spice has likely lost its potency.

While many of our products are made without common allergens, they are packed in facilities that also handle ingredients like dairy, soy, wheat, and nuts. We follow strict cleaning and sanitation protocols, but because we do not operate in a certified allergen-free facility, we cannot guarantee the complete absence of trace allergens.

All allergens that require labeling are noted on our packaging and listed on each product’s page under the “Dietary Information” section of our website. If you have specific concerns, feel free to reach out to our customer service team.

What is Prop 65?
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires businesses to provide warnings about potential exposure to certain chemicals known to the state to cause cancer, birth defects, or other reproductive harm. The list includes over 900 substances, many of which are naturally occurring in soil, water, and air. The warning is about the potential for exposure—not necessarily the presence of harmful levels in a product.

Why is this on a spice or seasoning product?
Some ingredients used in spice blends—especially herbs, roots, and other agricultural items—can naturally absorb trace amounts of heavy metals like lead or cadmium from the soil in which they’re grown. These elements are not added during production and can be present even in certified organic or non-GMO ingredients. If a product has the potential to expose someone in California to even a small amount of a listed substance above the state’s extremely low thresholds, a Prop 65 warning is required by law.

Is the product safe?
Yes. Our products meet FDA food safety standards and are safe to enjoy. The Prop 65 warning does not mean a product is unsafe or in violation of safety guidelines—it is included out of an abundance of caution and to comply with California’s unique regulations. We use these products ourselves and share them with our families.

Why am I seeing this if I don’t live in California?
We include Prop 65 notices when applicable because California law requires the warning for any item that could be sold to a California resident, including through online orders. Even if you don’t live in California, you may still see this message for transparency and compliance.

Still have questions?
We’re always happy to help. If you have questions about a specific product or ingredient, please don’t hesitate to reach out to our team.

Wholesale Inquiries

Our wholesale program is for food-related businesses such as restaurants, caterers, and other food service operations that use Savory Spice products in their own prepared foods.

To learn more or apply for a wholesale account, contact [email protected] or visit savoryspicefoodservices.com.

When reaching out, please include your business name, contact information, and a brief description of how you plan to use our products.

Please note that we do not offer products for resale or co-packing purposes.

Corporate & Event Gifting

Looking to share Savory Spice with your team, clients, or event guests? We’re happy to help with corporate gifting and bulk event orders.

How to Get Started

For customized gift sets or large-quantity orders, please contact [email protected] with the following details:

• Your name and company or event name

• The approximate quantity and date needed

• Any special requests such as packaging preferences, personalized notes, or shipping details

Our team will work with you to find the best options for your timeline and budget.

Additional Information

• Corporate discounts may apply based on order size and availability.

• Lead times vary depending on product selection and order volume, so reaching out early is recommended.

• We can ship gifts directly to recipients or in bulk to a single location.

• For local pickup orders, please reach out directly to your local Savory Spice store for availability and options. You can find your nearest location in our Store Directory.

For inspiration, browse our Spice Sets to see some of our most popular gift collections and seasonal favorites.

We’re always interested in supporting community events and fundraisers whenever possible.

To request a product donation for a fundraiser or charity event, please reach out directly to the Savory Spice store nearest you to discuss your opportunity further.

You can find contact information for all our locations in our Store Directory.

We look forward to learning more about your event and possibly partnering with you to support your community!